Lesson Details

Each lesson will be on Jitsi.org and may last up to a maximum of 60 minutes.  Emails are available between sessions.

Payment Reserves Your Lesson Spot  

Payment in full (unless there is a payment plan offered by Mindset Conditioning) is required prior to the first lesson. Payment reserves your lesson spot. Until payment is received the lesson is not considered scheduled.  

Private Lesson • Cancellation & No Show Policy

Cancellation requires 24-hour notice in writing. Due to the fact that I arrange my schedule around planned lessons, all private lessons have a “no refund” cancellation policy. If a scheduled private lesson is cancelled in writing (text or email) with 24 hours’ notice, it may be rescheduled within the next 7 days. During most weeks, rescheduling will be possible; however, the client might have to select a date and time that is not their first choice.

In the rare event of Katie / Mindset Conditioning needing to cancel a private lesson, client has two options:  another lesson may be rescheduled, or the payment for the one cancelled private lesson may be refunded. 

Clients who are not present within 15 minutes of the lesson's scheduled starting time are considered “no show.” Payment is still required in the event of a no show. If a client arrives late for a lesson, that lesson will still conclude at the end of the appointed hour.

Group Lesson • Cancellation & No Show Policy

All group lessons have a “no refund” cancellation policy.  No make-up lessons are offered for missed group lessons.

In the rare event of Katie / Mindset Conditioning needing to cancel a group lesson, client has two options:  another lesson may be rescheduled, or the payment for the one cancelled group lesson may be refunded. 

Clients who are not present within 15 minutes of the lesson's scheduled starting time are considered “no show.” If a client arrives late for a lesson, that lesson will still conclude at the end of the appointed hour.